WhatsApp Business Automation in Nairobi: what you get
In Kenya, WhatsApp is where customers ask questions, request prices and place orders. If you answer slowly or only during office hours, you lose sales to whoever replies first. WhatsApp automation answers common questions instantly, collects orders and hands difficult conversations to a human.
We connect your WhatsApp Business number to automated flows that greet new customers, show your menu or catalogue, take orders, send M-Pesa payment links and follow up on abandoned conversations. For businesses that want more natural conversations, we can add an AI assistant trained on your own prices and policies.
Everything is built around your business and stays under your control, with a clear handoff so your team can step in at any moment.
- Starting priceKES 15,000
- Typical rangeKES 15,000 to 80,000
- Typical delivery1 Week
- Payment50% deposit, all payment methods
- Support30 days free
Who needs a whatsapp business automation?
- Shops, restaurants and service businesses that get repeat questions about prices and availability
- Businesses taking orders through WhatsApp
- Agencies and clinics who need appointment reminders
- Companies sending promotions and updates to opted-in customers
- Teams that want leads captured into a CRM or Google Sheet automatically
What is included
Automated reply flows
Instant answers to the questions customers ask most, 24 hours a day.
Order taking via WhatsApp
Customers choose items, confirm quantities and delivery details, and you receive a clean order.
M-Pesa payment links
Request payment inside the chat and confirm it automatically.
Broadcast messaging
Send offers and updates to customers who have agreed to receive them, in line with WhatsApp policy.
AI responses
Optional AI assistant that answers in natural language using your own business information.
CRM and sheet integration
Customer details and orders saved automatically to your CRM or Google Sheets.
How it works
- 1
Map your customer conversations
We review the questions and orders you handle today and decide what to automate.
- 2
Build the flows
We configure the automation and test every path. 50% deposit (M-Pesa, bank transfer or card) starts the build.
- 3
Review and launch
You test everything on a private link and send changes over WhatsApp. When you are happy you pay the balance and we go live.
- 4
30 days of free support
After launch we fix any bug and answer questions for 30 days at no cost, then offer an optional monthly care plan.
WhatsApp Business Automation pricing in Kenya
WhatsApp Business Automation at Gilvon Software Solutions starts from KES 15,000 and typically runs up to KES 80,000. You get a fixed written quote after a free consultation on WhatsApp, with no hidden fees. We take a 50% deposit to start (M-Pesa, bank transfer or card) and the balance before launch.
What moves the price within that range:
- Complexity of the flows and number of products or services
- Whether M-Pesa payments and AI replies are included
- Integrations with CRM, Google Sheets or your website
- WhatsApp Business API provider charges, billed at cost
Frequently asked questions
How much does WhatsApp automation cost in Kenya?
Setups start from KES 15,000 for simple reply flows and can reach KES 80,000 for order-taking, M-Pesa and AI-powered systems. Messaging fees from the provider are billed at cost.
Will customers know they are talking to a bot?
We design flows to be clear and helpful, and always include an easy way to reach a human. We recommend being open about automation.
Can it take payments?
Yes. We can send M-Pesa payment requests and confirm payment inside the conversation.
Do I need the WhatsApp Business API?
Advanced automation and broadcasts generally need the official WhatsApp Business API. We explain the options and costs on your free consultation.
Can I send bulk messages to anyone?
No. WhatsApp requires customer opt-in for promotional messages, and we set up your system to follow those rules so your number is not banned.