AI Chatbot & Assistant in Nairobi: what you get
An AI chatbot lets your business answer customers instantly at any hour. Unlike old menu-based bots, a modern AI assistant understands normal sentences in English, Swahili and Sheng, then answers using your own prices, services, policies and FAQs.
We build chatbots with leading AI models such as OpenAI and Google Gemini, connected to a knowledge base made from your documents so answers stay accurate and on-brand. The bot can live on your website, on WhatsApp or both, collect names and phone numbers, book appointments and pass complicated cases to a person with the full chat history.
We also set limits on what the bot may say so it does not invent answers outside your information.
- Starting priceKES 35,000
- Typical rangeKES 35,000 to 120,000
- Typical delivery2 Weeks
- Payment50% deposit, all payment methods
- Support30 days free
Who needs a ai chatbot & assistant?
- Businesses getting the same customer questions repeatedly
- Online shops that want a 24/7 sales assistant
- Hotels, clinics, schools and agencies handling many enquiries
- Teams that want leads qualified before they reach sales
- Companies serving customers in both English and Swahili
What is included
Trained on your business data
We load your services, prices, policies and FAQs so answers reflect your actual business.
Website chat widget
A branded chat window added to your website.
WhatsApp integration
The same assistant answering on your WhatsApp Business number.
Lead capture
The bot asks for contact details and sends qualified leads straight to you.
Multi-language support
Conversations in English and Swahili, with other languages on request.
Handoff to a human agent
Customers can reach a real person at any time, with the conversation passed along.
How it works
- 1
Collect your knowledge
You share FAQs, price lists and documents. We identify the questions that matter most.
- 2
Train, test and refine
We build the assistant, test it against real customer questions and set safety limits. 50% deposit (M-Pesa, bank transfer or card) starts the build.
- 3
Review and launch
You test everything on a private link and send changes over WhatsApp. When you are happy you pay the balance and we go live.
- 4
30 days of free support
After launch we fix any bug and answer questions for 30 days at no cost, then offer an optional monthly care plan.
AI Chatbot & Assistant pricing in Kenya
AI Chatbot & Assistant at Gilvon Software Solutions starts from KES 35,000 and typically runs up to KES 120,000. You get a fixed written quote after a free consultation on WhatsApp, with no hidden fees. We take a 50% deposit to start (M-Pesa, bank transfer or card) and the balance before launch.
What moves the price within that range:
- Amount and complexity of your business information
- Channels: website only, WhatsApp only, or both
- Integrations such as booking calendars, CRM or order systems
- AI usage costs from the model provider, billed at cost and typically small for modest traffic
Frequently asked questions
How much does an AI chatbot cost in Kenya?
AI chatbots start from KES 35,000 and can reach KES 120,000 for advanced multi-channel systems with integrations. Running costs depend on chat volume.
Can it speak Swahili?
Yes. Modern AI models handle English and Swahili well, and we test with real examples from your customers.
Will it make up answers?
We train it on your information and instruct it to say it does not know and offer a human handoff rather than guess. No AI is perfect, so we test thoroughly before launch and review early chats with you.
Can it work on WhatsApp?
Yes. The same chatbot can answer on your website and on WhatsApp Business.
Is customer data safe?
We only store what is needed, use secure hosting and can configure the bot not to ask for sensitive data such as card numbers.