CRM System in Nairobi: what you get
Most Kenyan sales teams run on WhatsApp chats, phone contacts and a spreadsheet nobody trusts. Leads go cold because nobody followed up, and when a salesperson leaves their contacts leave with them.
Gilvon Software Solutions builds custom CRM systems for Kenyan businesses: real estate agencies, schools, distributors, service companies and SACCOs. Every lead and client is stored centrally, each deal moves through a pipeline you define and follow-ups are scheduled so they actually happen.
A custom CRM avoids paying per-user fees for features you never open, and it can include what international tools often do not: WhatsApp click-to-chat, M-Pesa payment records and reports in KES.
- Starting priceKES 45,000
- Typical rangeKES 45,000 to 180,000
- Typical delivery1 Month+
- Payment50% deposit, all payment methods
- Support30 days free
Who needs a crm system?
- Sales teams of three or more people sharing leads
- Real estate agencies and developers tracking enquiries and viewings
- Schools and colleges managing admissions enquiries
- Distributors and service businesses with repeat customers
- Businesses outgrowing spreadsheets and WhatsApp groups
What is included
Lead and client database
Every contact, conversation and document in one searchable place with ownership by salesperson.
Sales pipeline
Drag deals through stages you define and see value and probability at a glance.
Tasks and follow-ups
Reminders and overdue alerts so no lead is forgotten.
WhatsApp and email links
One-click WhatsApp and email from a client record, with notes logged against it.
Reports and dashboards
Leads by source, conversion rates, revenue forecast and team performance.
Roles and permissions
Control who sees which clients, so contacts stay with the company.
How it works
- 1
Map your sales process
On a free WhatsApp consultation we learn your stages, lead sources and reporting needs and give a quote.
- 2
Build and import
A 50% deposit (M-Pesa, bank transfer or card) starts the work. We import your existing contacts from Excel.
- 3
Train your team
We train your salespeople and managers and adjust the system after the first weeks of real use.
- 4
Review and launch
You test everything on a private link and send changes over WhatsApp. When you are happy you pay the balance and we go live.
- 5
30 days of free support
After launch we fix any bug and answer questions for 30 days at no cost, then offer an optional monthly care plan.
CRM System pricing in Kenya
CRM System at Gilvon Software Solutions starts from KES 45,000 and typically runs up to KES 180,000. You get a fixed written quote after a free consultation on WhatsApp, with no hidden fees. We take a 50% deposit to start (M-Pesa, bank transfer or card) and the balance before launch.
What moves the price within that range:
- Number of users and roles
- Number of pipelines and custom fields
- Integrations such as email, WhatsApp, website forms or accounting
- Reports and dashboards required
- Importing existing client data
Frequently asked questions
How much does a custom CRM cost in Kenya?
Custom CRM systems start from KES 45,000 and can reach KES 180,000 depending on users, integrations and reporting. It is a one-time build rather than a monthly fee per user.
Why not just use a ready-made CRM?
Ready-made tools are a good fit for simple needs. A custom CRM makes sense when your process is specific, when per-user fees add up or when you need local features like WhatsApp and M-Pesa records.
Can I import my existing contacts?
Yes. We import contacts from Excel or CSV files.
Can I use it on my phone?
Yes. The system works on mobile browsers so your team can update leads from the field.